City of Reno Online BillPay Terms of Service Agreement


By accessing or using the City of Reno Online BillPay website, you agree to be bound by all of the terms and conditions of this Agreement. We may modify this Agreement at any time, and you agree that such modifications will be effective immediately upon posting of the modified Agreement. You agree that by using our website after any such modifications, you will be deemed to have reviewed, agreed to and accepted the modified Agreement.

Online BillPay Service is provided to you to facilitate access to view and pay your City of Reno accounts online. The Online BillPay Service sends information about your account directly to your email address and allows you to pay online. This email will include a digital copy of your sewer bill. InfoSend, a third party vendor that specializes in bill processing and presentment, hosts the service.

City of Reno will make every reasonable effort to ensure full performance of the Online BillPay Service and, on a timely basis work with you to resolve disputes that may arise. We do not assume responsibility for malfunctions in public communications facilities not under our control that may affect the accuracy or timeliness of email messages you receive.

Any information sent by us to you via email is believed to be reliable. However, this information can only be provided on a best-efforts basis for your convenience and is not guaranteed. We will not be liable for any deficiencies in the accuracy, completeness, availability or timeliness of such information or for any decision made using this information.

In addition, please take note of the following guidelines, which will assist you in detecting certain types of Internet and email fraud (i.e. "phishing").

City of Reno does not make any warranties concerning the Online BillPay service including, without limitation, any warranties of merchantability, fitness for a particular purpose or non-infringement of third party proprietary rights unless disclaiming such warranties is prohibited by law. The City of Reno makes no warranties other than those expressly set forth in this agreement. The City of Reno will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, consequential and punitive damages. You expressly agree that your use of this site is at your sole risk.

Privacy of Information

The City of Reno is committed to protecting your privacy. You acknowledge that we and our vendor may receive certain private and confidential information in connection with your use of Online BillPay. We may utilize your name, mailing address and changes thereto. We will not rent, sell or otherwise make available to any third party for any reason any of your private and confidential information that personally identified you, your Credit Card or payments you make through the Online BillPay, other than to provide Online BillPay or comply with applicable laws or regulations, including government agency or court orders, unless you otherwise expressly agree.

You agree that you will not intentionally provide false information when accessing or using our Online BillPay services. You also agree that you will not falsify, forge, or otherwise tamper with any information in the emails you receive as part of the Online BillPay service.

The Online BillPay website has security measures in place to protect against the loss, misuse, or alteration of the information you provide. Our Online Payment server software conforms to industry standards utilizing Secure Sockets Layer (SSL) technology, which is among the best software available for securing commerce transactions.

Credit/Debit Card or ACH Payments

To use Online BillPay, you must designate an eligible deposit or other asset account accessible by a credit card or debit card ("Credit Card") or a checking/savings account ("bank account" or "ACH") at a bank or other eligible financial institution (your "Financial Institution") from which payments will be made using Online BillPay. You agree that, by scheduling automatic payments or a single payment, you authorize the City of Reno to initiate debit entries to your Credit Card or the bank account identified in such amount(s), and to initiate any debit or credit entries to your Credit Card or bank account necessary to correct any error in a payment. You also must authorize your Financial Institution to debit or credit your Credit Card or charge your bank account in the amount of such payments or corrections. You represent that you have all necessary right, power, and authority to authorize each such payment, and that you will take such steps as your Financial Institution requires to make such authorization. This authorization shall remain in full force and effect until we have received notice from you of your termination of such authorization in such time and in such manner as to afford the City of Reno and your Financial Institution reasonable opportunity to act on it. It is your responsibility to enter the correct account number and bank transit information for your ACH/bank account transaction. Should a payment be returned to City of Reno because of a data entry error for the banking information entered, the rejected payment amount will be reversed from the sewer account. For any returned or rejected transaction, the City of Reno charges a "returned item fee", which will be posted to the sewer account (applicable fee values are identified in the City of Reno Fee Schedule). In addition, the sewer account may be subject to additional penalties if the payment reversal causes the account to be delinquent.

Payment Amount Limitations

The amount of funds you may use is limited by the amount of available funds you have on your Credit Card, including any available overdraft protection you may have with your Financial Institution. You agree to maintain sufficient funds on your Credit Card to satisfy your sewer bill payments and that the City of Reno will have no obligation to complete a transaction if sufficient funds are not available. Your access to your Credit Card also may be limited by your agreement(s) with your Financial Institution governing the Credit Card and by applicable law and regulations.

Payment Processing

Online BillPay is designed to be available seven days a week, 24 hours a day. However, we will update account balances and activity information daily, Monday through Friday, excluding holidays. In addition, we will not be liable for any inability to access Online BillPay, or for any failure to update any information, for whatever reason. Payments received before 11:00 PM, Monday through Friday, will be credited your account the next business day. Payments made after 11:00 PM, Monday through Friday, or on weekends and holidays, will be credited to your account in 2 business days. You are solely responsible for making payments prior to the due date, and you are solely responsible for any late fees charged or action taken by the City of Reno for payments not timely made. Late fees for payments made using Online BillPay are the same as the late fees charged for mailed payments.


City of Reno does not charge you any fees for using Online BillPay. However, your Financial Institution may charge you fees related to your Credit Card, including transaction fees or fees for attempting transfers without sufficient funds. If a transaction is not honored by your bank a fee may be charged to your account.

Unauthorized Transfers

If you believe that someone has improperly accessed your Credit Card through Online BillPay without your permission, contact the City of Reno immediately. You should also immediately contact your Financial Institution. Please be aware that you are solely responsible for any unauthorized transfers, although your Financial Institution may provide some form of fraud protection.

Termination of Online BillPay

You may choose to cancel Online BillPay at any time with no fee. If you wish to discontinue Online BillPay, or discontinue automatic payments while still using Online BillPay to pay individual bills, you may cancel by sending a cancellation notice to the address shown below under "Notices." Your termination will be effective no more than 3 days after we receive your request.

The City of Reno may suspend or terminate your access to Online BillPay at any time, without notice and for any reason. We will attempt to provide you with prior notice of suspension or termination by posting on our website or otherwise sending notice of termination. However, the City of Reno will not be liable for any failure to do so. Neither termination nor discontinuation of Online BillPay shall affect your liability for transactions initiated through Online BillPay using your password.

Notices to City of Reno

Please submit all correspondence via the Customer Service link of Online BillPay. You may also contact us at the following address or phone number:

City of Reno Sewer Division
P.O. Box 1900, Reno, NV 89505
(775) 334-2095


The terms of the Agreement may be modified or amended by the City of Reno from time to time. In such event, we will provide notice to you in accordance with applicable law, which may be accomplished by posting such change on our BillPay website. Any use of Online BillPay after we provide you with a notice of change will constitute your agreement to such change(s).


You may not assign this Agreement to any other party.

Governing Law/Venue/Tort Claims Act

This Agreement shall be governed by the law of the State of Nevada without regard to its conflicts of law provisions, and any action or lawsuit related to this Agreement will be adjudicated in a court of competent jurisdiction in Washoe County.

Use of Electronic Communication

By accepting below or otherwise using Online BillPay, you also agree that any and all disclosures and communications regarding Online BillPay between you and the City of Reno, including this Agreement, may be made electronically, including by the City of Reno posting to its website in accordance with applicable law. Any electronic disclosure or communication the City of Reno makes will be considered made when transmitted by the City of Reno

Refund Policy

Payments made in excess of the total bill amount will show as a credit on the customer's next bill. Questions concerning refunds of erroneous payments may be addressed in writing to the City of Reno Sewer Department. If approved, the refund will be made in the form of a check made payable to the name on your account or the issuer of the payment. The refund process may take up to 30 days.

Our Credit Card Data Responsibility

We are responsible for the merchant cardholder data that our system stores or transmits on behalf of the customer, and will maintain compliance with all applicable PCI DSS requirements. Customers are requested to notify us in the event that they experience issues that may affect the security, availability or privacy of the services they are utilizing.