By accessing or using the InfoSend Invoice Payments website, you agree to be bound by all of the terms and conditions of this Agreement. We may modify this Agreement at any time, and you agree that such modifications will be effective immediately upon posting of the modified Agreement. You agree that by using our website after any such modifications, you will be deemed to have reviewed, agreed to and accepted the modified Agreement.
Invoice Payments Service is provided to you to facilitate access to pay your InfoSend accounts online. InfoSend will make every reasonable effort to ensure full performance of the Invoice Payments Service and, on a timely basis work with you to resolve disputes that may arise. We do not assume responsibility for malfunctions in public communications facilities not under our control that may affect the accuracy or timeliness of email messages you receive.
Any information sent by us to you via email is believed to be reliable. However, this information can only be provided on a best-efforts basis for your convenience and is not guaranteed. We will not be liable for any deficiencies in the accuracy, completeness, availability or timeliness of such information or for any decision made using this information.
In addition, please take note of the following guidelines, which will assist you in detecting certain types of Internet and email fraud (i.e. "phishing"). InfoSend is not liable for any data or financial loss you may incur due to third party phishing attempts. It is your responsibility to bookmark the Invoice Payments Service website and to validate any emails received from InfoSend. If you are ever in doubt regarding the validity of an email or website please do not click on any links or enter data, contact your InfoSend representative immediately for assistance.
InfoSend does not make any warranties concerning the Invoice Payments service including, without limitation, any warranties of merchantability, fitness for a particular purpose or non-infringement of third party proprietary rights unless disclaiming such warranties is prohibited by law. The InfoSend makes no warranties other than those expressly set forth in this agreement. The InfoSend will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, consequential and punitive damages. You expressly agree that your use of this site is at your sole risk.
Payment Processing
Invoice Payments is designed to be available seven days a week, 24 hours a day. However, we will update account balances and activity information daily, Monday through Friday, excluding holidays. In addition, we will not be liable for any inability to access Invoice Payments, or for any failure to update any information, for whatever reason. Payments received before 12AM Pacific, Monday through Friday, will be credited to your account the next business day. Payments made after 12AM Pacific, Monday through Friday, or on weekends and holidays, will be credited to your account in 2 business days. You are solely responsible for making payments prior to the due date, and you are solely responsible for any late fees charged or action taken by the InfoSend for payments not timely made. Late fees for payments made using Invoice Payments are the same as the late fees charged for mailed payments.
Fees
There are no fees for ACH payments. A third party fee applies for credit and debit card payments. Additionally your Financial Institution may charge you fees related to your Credit/Debit Card, including transaction fees or fees for attempting transfers without sufficient funds. If a transaction is not honored by your bank a fee may be charged to your account.
Unauthorized Transfers
If you believe that someone has improperly accessed your Credit/Debit Card through Invoice Payments without your permission, contact the InfoSend immediately. You should also immediately contact your Financial Institution. Please be aware that you are solely responsible for any unauthorized transfers, although your Financial Institution may provide some form of fraud protection.
Privacy of Information
InfoSend is committed to protecting your privacy. You acknowledge that we and our vendor may receive certain private and confidential information in connection with your use of Invoice Payments. We may utilize your name, mailing address and changes thereto. We will not rent, sell or otherwise make available to any third party for any reason any of your private and confidential information that personally identified you, your Credit/Debit Card or payments you make through the Invoice Payments, other than to provide Invoice Payments or comply with applicable laws or regulations, including government agency or court orders, unless you otherwise expressly agree.
You agree that you will not intentionally provide false information when accessing or using the Invoice Payments services. You also agree that you will not falsify, forge, or otherwise tamper with any information in the emails you receive as part of the Invoice Payments service.
The Invoice Payments website has security measures in place to protect against the loss, misuse, or alteration of the information you provide. Our Online Payment server software conforms to industry standards and complies with PCI security standards.
Credit/Debit Card
To use Invoice Payments, you must designate an eligible deposit or other asset account accessible by a credit card or debit card ("Credit/Debit Card") at a bank or other eligible financial institution (your "Financial Institution") from which payments will be made using Invoice Payments. You agree that, by scheduling automatic payments or a single payment, you authorize the InfoSend to initiate debit entries to your Credit/Debit Card in such amount(s), and to initiate any debit or credit entries to your Credit/Debit Card necessary to correct any error in a payment. You also must authorize your Financial Institution to debit or credit your Credit/Debit Card in the amount of such payments or corrections. You represent that you have all necessary right, power, and authority to authorize each such payment, and that you will take such steps as your Financial Institution requires to make such authorization. This authorization shall remain in full force and effect until the we have received notice from you of your termination of such authorization in such time and in such manner as to afford the InfoSend and your Financial Institution reasonable opportunity to act on it.
Payment Amount Limitations
The amount of funds you may use is limited by the amount of available funds you have on your Credit/Debit Card, including any available overdraft protection you may have with your Financial Institution. You agree to maintain sufficient funds on your Credit/Debit Card to satisfy your bill payments and that the InfoSend will have no obligation to complete a transaction if sufficient funds are not available. Your access to your Credit/Debit Card also may be limited by your agreement(s) with your Financial Institution governing the Credit/Debit Card and by applicable law and regulations.
Amendments
The terms of the Agreement may be modified or amended by the InfoSend from time to time. In such event, we will provide notice to you in accordance with applicable law, which may be accomplished by posting such change on our BillPay website. Any use of Invoice Payments after we provide you with a notice of change will constitute your agreement to such change(s).
Assignment
You may not assign this Agreement to any other party.
Governing Law/Venue/Tort Claims Act
This Agreement shall be governed by the law of the California without regard to its conflicts of laws provisions and any action or lawsuit related to this Agreement will be adjudicated in a court of competent jurisdiction in the County of Orange. Prior to filing any action or lawsuit related in any way to this Agreement, you must comply with the provisions of the Tort Claims Act (Government Code Section 900 et seq.).
Use of Electronic Communication
By accepting below or otherwise using Invoice Payments, you also agree that any and all disclosures and communications regarding Invoice Payments between you and the InfoSend, including this Agreement, may be made electronically, including by the InfoSend posting to its website in accordance with applicable law. Any electronic disclosure or communication the InfoSend makes will be considered made when transmitted by the InfoSend.
Refund Policy
Payments made in excess of the total bill amount will show as a credit on your account. Questions concerning refunds of erroneous payments may be addressed in writing to InfoSend. If approved, the refund will be made in the form of a check made payable to the name on your account. The refund process may take up to 30 days.
Our Credit Card Data Responsibility
We are responsible for the merchant cardholder data that our system stores or transmits on behalf of the customer, and will maintain compliance with all applicable PCI DSS requirements. Customers are requested to notify us in the event that they experience issues that may affect the security, availability or privacy of the services they are utilizing.