City of Santa Ana Terms of Service

By accessing or using the City of Santa Ana website, you agree to be bound by all of the terms and conditions of this Agreement. The City of Santa Ana may modify this Agreement at any time, and you agree that such modifications will be effective immediately upon posting of the modified Agreement. You agree that by using our website after any such modifications, you will be deemed to have reviewed, agreed to and accepted the modified Agreement.

The City of Santa Ana One Time Payment Service is provided to you to facilitate access to pay your dog’s license online. InfoSend, a third party vendor that specializes in statement processing and presentment hosts the service.

The City of Santa Ana and its partners will make every reasonable effort to ensure full performance of the City of Santa Ana One Time Payment Service and, on a timely basis, work with you to resolve disputes that may arise. The City of Santa Ana does not assume responsibility for malfunctions in public communications facilities that may affect the accuracy or timeliness of email messages you receive.

Any information sent by the City of Santa Ana to you via email is believed to be reliable. However, this information can only be provided on a best-efforts basis for your convenience and is not guaranteed. The City of Santa Ana will not be liable for any deficiencies in the accuracy, completeness, availability or timeliness of such information or for any decision made using this information.

In addition, please take note of the following guidelines, which will assist you in detecting certain types of Internet and e-mail fraud (i.e. "phishing").

The City of Santa Ana will never send you an e-mail requesting you to validate personal information.

The City of Santa Ana will never ask you to update your social security number, date of birth, or driver's license number via e-mail.

The City of Santa Ana does not make any warranties concerning the City of Santa Ana One Time Payment service including, without limitation, any warranties of merchantability, fitness for a particular purpose or non-infringement of third party proprietary rights unless disclaiming such warranties is prohibited by law. The City of Santa Ana makes no warranties other than those expressly set forth in this agreement. The City of Santa Ana will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, consequential and punitive damages. You expressly agree that your use of this site is at your sole risk.

Privacy of Information

City of Santa Ana is committed to protecting your privacy. You acknowledge that we and our vendor may receive certain private and confidential information in connection with your use of the City of Santa Ana One Time Payment. We may utilize your name, mailing address and changes thereto. We will not rent, sell or otherwise make available to any third party for any reason any of your private and confidential information that personally identified you, your Credit Card or payments you make through the City of Santa Ana One Time Payment, other than to comply with applicable laws or regulations, including government agency or court orders, unless you otherwise expressly agree.

You agree that you will not intentionally provide false information when accessing or using the City of Santa Ana One Time Payment services. You also agree that you will not falsify, forge, or otherwise tamper with any information in the emails you receive as part of the City of Santa Ana One Time Payment service.

The City of Santa Ana One Time Payment website has security measures in place to protect against the loss, misuse, or alteration of the information you provide. Our Online Payment server software conforms to industry standards utilizing Secure Sockets Layer (SSL) technology, which is among the best software available for securing commerce transactions.

Refund Policy

Payments made in excess of the total bill amount will show as a credit on the customer’s next bill. Questions concerning refunds of erroneous payments may be addressed in writing to: City of Santa Ana, Tax & Licensing Section, P.O. Box 1964, Santa Ana, CA 92702.

Our Credit Card Data Responsibility

We are responsible for the merchant cardholder data that our system stores or transmits on behalf of the customer, and will maintain compliance with all applicable PCI DSS requirements. Customers are requested to notify us in the event that they experience issues that may affect the security, availability or privacy of the services they are utilizing.