PAYMENTS

Pay Online: Enroll to view and pay your bill online, set up automatic payments using your checking or savings account, VISA, MasterCard or Discover credit or debit card or make a one-time payment at Sunnyvale.ca.gov.

Pay by mail: Pay with a check, cashier’s check or money order made payable to the City of Sunnyvale and mailed with the payment stub to P.O. Box 4000, Sunnyvale, CA 94088-4000. Third party and postdated checks are not accepted. Do not mail cash.

Pay in person: Pay with cash, check, cashier’s check, money order, credit or debit card at the City Hall Annex, 650 W. Olive Avenue, Sunnyvale, Monday through Friday during regular business hours (except holidays). An after-hours depository is located at the front of our building for payments by check, cashier’s check or money order. Enclose the payment stub with your payment in a sealed envelope. Do not deposit cash in the depository.

Pay by automatic payment (ACH): Pay your bill automatically from your checking or savings account. Sign up online at DirectPaymentPlan.com or contact us for an application. Paying through an online banking service? Allow enough time for your bank to process and mail your payment. Check with your bank for estimated lead times.

PAST DUE BILLS

Your bill is past due if not paid within 25 days of the bill date and a five percent late payment penalty will be added to your account. If your bill remains unpaid, a delinquency processing fee will be charged and your services may be interrupted. Please do not make payment by mail or online if your payment is past due. Call us to make a credit or debit card payment by phone or pay in person. If you are unable to pay your past due bill, call us to discuss a payment arrangement.

RETURNED PAYMENTS

If your payment is returned to us unpaid for any reason, a fee will be added to your account. A returned payment must be replaced by cash, cashier’s check, money order, credit or debit card. If unpaid, your service may be interrupted. The City of Sunnyvale reserves the right to disallow payment by check or credit card for accounts with return payments.

SERVICE RESTORATION

If your service is interrupted for non-payment, the delinquent balance and any penalties and fees must be paid by cash, cashier’s check, money order, credit or debit card before service will be restored.

NOTICE ABOUT ELECTRONIC CHECK CONVERSION

When you provide a check as payment, you authorize us to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment, and you will not receive your check back from your financial institution.

NOTICE TO CUSTOMERS

If you believe that you have been mischarged for water, sewer or garbage collection service rendered, or that you have been charged for service not rendered, please call 408-730-7400 and you will be given an explanation of how the amount you were charged was computed. If you are not satisfied with this explanation and still wish to dispute the matter, you have the right to have the matter heard by an employee of the City of Sunnyvale who has the power to resolve the dispute. To arrange for an informal hearing, please call 408-730-7400 no later than 15 days after the billing date of your statement, or submit your request in writing to Utility Billing Supervisor, P.O. Box 4000, Sunnyvale, CA 94088-4000, postmarked or received not later than 15 days after that date. Failure to request a hearing before the deadline will result in the loss of a right to a hearing on this matter. Failure to pay the amount of your bill not later than (a) 15 days from the date of the hearing; or (b) 25 days from the date of your statement, whichever occurs later, may result in the interruption of your water, sewer or garbage and recycling service.