Refund Policy

Online payments made online and in excess of the total bill amount invoiced will show as a credit on the customer's next electronic bill statement. Questions concerning refunds of erroneous payments may be addressed in writing to City of Foster City/EMID Customer Service Department. If approved by the Customer Services Department after inquiry, the refund will be made in the form of a check made payable to the name on City of Foster City/EMID utility billing account for the address in question. The inquiry and refund process may take up to 60 days.