Online Bill Pay - Frequently Asked Questions (FAQs)

I can't log-in (Authentication Error)

The Authentication error means you entered an incorrect Username or Password. You may want to try entering your information again. Remember your Username and Password are case sensitive. If you have forgotten your information, you may request a new password by clicking on the 'Forgot Username/Password' button. Your username and a temporary password will be sent to the email address you have listed with Online Bill Pay.

Why did my payment fail? I haven't changed anything.

There are four possibilities for why a payment fails.

  1. Non-sufficient funds (NSF)
  2. Incorrect Bank account or Routing number.
  3. Incorrect Credit Card number or expiration date

I see a balance due but I already paid my bill.

This may be a new balance. New balances are posted on the Online Bill Pay site on either Wednesdays or Thursdays. New statements are not posted until Friday.

I didn't get my bill.

Sometimes an email provider may block an email from being received. We have found this to be especially true for email providers with aggressive spam filters. However, you can always view your bill online at https://www.onlinebiller.com/padredam.

We suggest adding onlinebiller@padre.org to your list of approved senders for your email address. This will increase the likelihood of successful delivery of your bills. Contact your email provider if you are not sure of how to add an approved sender to your contacts.

How do I sign-up for Online Bill Pay?

  • Go to www.padredam.org and click on Online Bill Pay.
  • Click Enroll for Bill Pay
  • Enter your account number and service address
  • Read and check the accept Terms of Service Box and Click 'I Agree'
  • Provide and confirm your email address
  • Select a User Name and Password (Don't forget to write it down so you won't forget it)
  • An activation email will be sent to you. Upon receipt click on the link 'Complete Enrollment' in the email to activate your e-billing account. You may now log-in and view your bills. You will still need to set up a payment profile for how you would like to pay your bill.

How do I view my bill?

  • Log-in to Online Bill Pay
  • Click on View Statements
  • Select the statement month you want
  • Click View

How do I add or change a payment profile?

  • Log-in to Online Bill Pay
  • Click on Payment Profiles
  • Click on Add New to add a new payment type
  • Enter your Bank Account or Credit Card information
  • Click continue
  • Confirm the information is correct and click on Save
  • You're additions have been completed

**Please Note**

If you are signed up for Autopay, you will need to link your Autopay to the new payment option

How do I change or add a payment option?

  • Log-in to Online Bill Pay
  • Click on Payment Profile
  • Click on Edit to make changes to an account
  • Click on Add New to add to new payment type
  • Enter your Bank Account or Credit Card information
  • Click continue
  • Your changes/additions have been completed.

How do I set-up Auto-Pay?

  • Log-in to Online Bill Pay
  • Click on the Sing Up button
  • Select Use Payment Profile Option
  • Review the terms and conditions and check the boxes in item 4.
  • Click Sign Up
  • AutoPay will begin with your next bill. You must make a one time payment for your current bill by clicking on 'Pay Now'

How do I change or add a payment option if I'm set-up for Autopay?

  • Log-in to Online Bill Pay
  • Click on Autopay
  • Click the Cancel button
  • Click the Yes, Cancel button
  • Click on Payment Profiles
  • Click on Add New to add to new payment type
  • Enter your Bank Account or Credit Card information
  • Click continue
  • Confirm the information is correct and click on Save
  • Your changes/additions have been completed in Payment Profile
  • Click on AutoPay
  • Click the Sign Up button
  • Select Use Payment Profile Option
  • Review the terms and conditions and check the boxes in item 4.
  • Click Sign Up
  • Autopay will restart again with your next bill. You must make a one time payment if you have a bill due by clicking on make a payment.

How do I cancel automatic payments?

  • Log-in to Online Bill Pay
  • Click on AutoPay
  • Click on the Cancel Button
  • You will now need to make a one time payment for each bill

Can I cancel the payment I just made?

Payments dated same day cannot be canceled.

Will I continue to receive my bill by mail?

No. When you enroll in Online Bill Pay you will receive an email notice that your bill is available for online viewing. You will no longer receive paper bills by mail. However, you can always view/print current and past bills online at https://www.onlinebiller.com/padredam. In order for Padre Dam to provide e-billing services as a free service to customers we are not able to offer both a paper mailed bill and an electronic bill.