Padre Dam Municipal Water District - My Account Terms of Service Agreement


By accessing or using the Padre Dam Municipal Water District - My Account website, you agree to be bound by all of the terms and conditions of this Agreement. Padre Dam Municipal Water District may modify this Agreement at any time, and you agree that such modifications will be effective immediately upon posting of the modified Agreement. You agree that by using our website after any such modifications, you will be deemed to have reviewed, agreed to and accepted the modified Agreement.

Padre Dam Municipal Water District - My Account Service is provided to you to facilitate access to view and pay your statements online. The My Account Service sends information about your Padre Dam Municipal Water District account statements directly to your email account and allows you to pay the statements online. This email will include a digital copy of your bill. InfoSend, a third party vendor that specializes in statement processing and presentment, hosts the service.

Padre Dam Municipal Water District and its partners will make every reasonable effort to ensure full performance of the My Account Service and, on a timely basis, work with you to resolve disputes that may arise. Padre Dam Municipal Water District does not assume responsibility for malfunctions in public communications facilities not under its control that may affect the accuracy or timeliness of email messages you receive.

Any information sent by Padre Dam Municipal Water District to you via email is believed to be reliable. However, this information can only be provided on a best-efforts basis for your convenience and is not guaranteed. Padre Dam Municipal Water District will not be liable for any deficiencies in the accuracy, completeness, availability or timeliness of such information or for any decision made using this information.

In addition, please take note of the following guidelines, which will assist you in detecting certain types of Internet and e-mail fraud (i.e. "phishing").

  • The Padre Dam Municipal Water District will never send you an e-mail requesting you to validate personal information.
  • The Padre Dam Municipal Water District will never ask you to update your social security number, date of birth, or driver's license number via e-mail.
  • Once you have enrolled in My Account, you can update your personal information by logging into your account.

Padre Dam Municipal Water District does not make any warranties concerning the My Account service including, without limitation, any warranties of merchantability, fitness for a particular purpose or non-infringement of third party proprietary rights unless disclaiming such warranties is prohibited by law. Padre Dam Municipal Water District makes no warranties other than those expressly set forth in this agreement. The Padre Dam Municipal Water District will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, consequential and punitive damages. You expressly agree that your use of this site is at your sole risk.

Privacy of Information

Padre Dam Municipal Water District is committed to protecting your privacy. You acknowledge that Padre Dam Municipal Water District and the District's vendor may receive certain private and confidential information in connection with your use of My Account. Padre Dam Municipal Water District may utilize your name, mailing address and changes thereto. Padre Dam Municipal Water District will not rent, sell or otherwise make available to any third party for any reason any of your private and confidential information that personally identified you, your Credit Card or payments you make through the My Account, other than to provide My Account or comply with applicable laws or regulations, including government agency or court orders, unless you otherwise expressly agree.

You agree that you will not intentionally provide false information when accessing or using the Padre Dam Municipal Water District - My Account services. You also agree that you will not falsify, forge, or otherwise tamper with any information in the emails you receive as part of the My Account service.

The My Account website has security measures in place to protect against the loss, misuse, or alteration of the information you provide. Our Online Payment server software conforms to industry standards utilizing Secure Sockets Layer (SSL) technology, which is among the best software available for securing commerce transactions.

Credit Card

To use My Account, you must designate an eligible deposit or other asset account accessible by a credit card or debit card ("Credit Card") at a bank or other eligible financial institution (your "Financial Institution") from which payments will be made using My Account. You agree that, by scheduling automatic payments or a single payment, you authorize the District to initiate debit entries to your Credit Card in such amount(s), and to initiate any debit or credit entries to your Credit Card necessary to correct any error in a payment. You also must authorize your Financial Institution to debit or credit your Credit Card in the amount of such payments or corrections. You represent that you have all necessary right, power, and authority to authorize each such payment, and that you will take such steps as your Financial Institution requires to make such authorization. This authorization shall remain in full force and effect until the District has received notice from you of your termination of such authorization in such time and in such manner as to afford the District and your Financial Institution reasonable opportunity to act on it.

Payment Amount Limitations

The amount of funds you may use is limited by the amount of available funds you have on your Credit Card, including any available overdraft protection you may have with your Financial Institution. You agree to maintain sufficient funds on your Credit Card to satisfy your bill payments and that the District will have no obligation to complete a transaction if sufficient funds are not available. Your access to your Credit Card also may be limited by your agreement(s) with your Financial Institution governing the Credit Card and by applicable law and regulations.

Payment Processing

My Account is designed to be available seven days a week, 24 hours a day, however, the District will update account balances and activity information daily Monday through Friday, excluding holidays. In addition, the District shall not be liable for any inability to access My Account, or for the District's failure to update any information, for whatever reason. Payments received before 11:00 p.m. Pacific time, Monday through Friday, will be credited your District account the next business day. Payments made after 11:00 p.m. Pacific time, Monday through Friday, or on weekends and holidays, will be credited to your account in 2 business days. You are solely responsible for making payments prior to the due date, and you are solely responsible for any late fees charged or action taken by the District for payments not timely made. Late fees for payments made using My Account are the same as the late fees charged for mailed payments.


The District does not charge you any fees for using My Account. However, your Financial Institution may charge you fees related to your Credit Card, including transaction fees or fees for attempting transfers without sufficient funds. If a transaction is not honored by your bank a fee may be charged to your District account.

Unauthorized Transfers

If you believe that someone has improperly accessed your Credit Card through My Account without your permission, contact the District immediately. You should also immediately contact your Financial Institution. Please be aware that you are solely responsible for any unauthorized transfers, although your Financial Institution may provide some form of fraud protection.

Termination of My Account

You may choose to cancel My Account at any time with no fee. If you wish to discontinue My Account, or discontinue automatic payments while still using My Account to pay individual statements, you may cancel by sending a cancellation notice to the address shown below under "Notices." Your termination will be effective no more than ten (10) days after we receive your request.

The District may suspend or terminate your access to My Account at any time, without notice and for any reason. The District will attempt to provide you with prior notice of suspension or termination by posting at the District's website or otherwise sending notice of termination, but the District will not be liable for any failure to do so. Neither termination nor discontinuation of My Account shall affect your liability for transactions initiated through My Account using your password.

Notices to District

Please direct all correspondence to the following e-mail address: customer@padre.org. You may also contact us at the following address or phone number: Padre Dam Municipal Water District, Attn: Customer Service, P.O. Box 719003, Santee, CA 92072. Telephone: 619-258-4600, Monday through Friday from 8:30a.m. to 5:00p.m., Pacific Standard Time (excluding holidays).


The terms of the Agreement may be modified or amended by the District from time to time. In such event, the District will provide notice to you in accordance with applicable law, which may be accomplished by posting such change on the District's website. Any use of My Account after the District provides you with a notice of change will constitute your agreement to such change(s).


You may not assign this Agreement to any other party.

Governing Law

This Agreement shall be governed by the law of the State of California without regard to its conflicts of laws provisions.

Use of Electronic Communication

By accepting below or otherwise using My Account, you also agree that any and all disclosures and communications regarding My Account between you and the District, including this Agreement, may be made electronically, including by the District posting to its website in accordance with applicable law. Any electronic disclosure or communication the District makes will be considered made when transmitted by the District.

Refund Policy

Payments made in excess of the total statement amount will show as a credit on the customer's next statement. Questions concerning refunds of erroneous payments may be addressed in writing to Padre Dam Municipal Water District's Customer Service Department. If approved, the refund will be made in the form of a check made payable to the name on the Padre Dam Municipal Water District account. The refund process may take up to 60 days.

Our Credit Card Data Responsibility

We are responsible for the merchant cardholder data that our system stores or transmits on behalf of the customer, and will maintain compliance with all applicable PCI DSS requirements. Customers are requested to notify us in the event that they experience issues that may affect the security, availability or privacy of the services they are utilizing.