City of San Bruno Utility Online Bill Pay Terms of Service Agreement


By accessing or using the City of San Bruno Utility Online Bill Pay website, you agree to be bound by all of the terms and conditions of this Agreement. The City of San Bruno may modify this Agreement at any time, and you agree that such modifications will be effective immediately upon posting of the modified Agreement. You agree that by using our website after any such modifications, you will be deemed to have reviewed, agreed to and accepted the modified Agreement.

The City of San Bruno Utility Online Bill Pay Service is provided to you to facilitate access to view and pay your statements online. The Online Bill Pay Service sends information about your City of San Bruno account statements directly to your email account and allows you to pay the statements online. This email will include a digital copy of your bill. InfoSend, a third party vendor that specializes in statement processing and presentment, hosts the service.

The City of San Bruno and its partners will make every reasonable effort to ensure full performance of the Online Bill Pay Service and, on a timely basis, work with you to resolve disputes that may arise. The City of San Bruno does not assume responsibility for malfunctions in public communications facilities not under its control that may affect the accuracy or timeliness of email messages you receive.

Any information sent by The City of San Bruno to you via email is believed to be reliable. However, this information can only be provided on a best-efforts basis for your convenience and is not guaranteed. The City of San Bruno will not be liable for any deficiencies in the accuracy, completeness, availability or timeliness of such information or for any decision made using this information.

In addition, please take note of the following guidelines, which will assist you in detecting certain types of Internet and e-mail fraud (i.e. "phishing").

The City of San Bruno does not make any warranties concerning the Utility Online Bill Pay service including, without limitation, any warranties of merchantability, fitness for a particular purpose or non-infringement of third party proprietary rights unless disclaiming such warranties is prohibited by law. The City of San Bruno makes no warranties other than those expressly set forth in this agreement. The City of San Bruno will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, consequential and punitive damages. You expressly agree that your use of this site is at your sole risk.

The City of San Bruno is committed to protecting your privacy. Your information is collected and stored by the City's vendor and is used only for applying your payments and displaying your statements online. The City of San Bruno does not store or maintain any personal information that is submitted to this website.

You agree that you will not intentionally provide false information when accessing or using the City of San Bruno Utility Utility Online Bill Pay services. You also agree that you will not falsify, forge, or otherwise tamper with any information in the emails you receive as part of the Utility Online Bill Pay service.

The Utility Online Bill Pay website has security measures in place to protect against the loss, misuse, or alteration of the information you provide. Our Online Payment server software conforms to industry standards utilizing Secure Sockets Layer (SSL) technology, which is among the best software available for securing commerce transactions.

Our Credit Card Data Responsibility

We are responsible for the merchant cardholder data that our system stores or transmits on behalf of the customer, and will maintain compliance with all applicable PCI DSS requirements. Customers are requested to notify us in the event that they experience issues that may affect the security, availability or privacy of the services they are utilizing.